Booking & Passenger Policy

Tickets & Check-In

  • You do not need to print your ticket. Please download your Bus E-Ticket to your mobile device in advance.
    • iPhone: Save to your Apple Wallet.
    • Android: Save as a PDF.
  • Your E-Ticket will be sent from orders@marathoncoaches.ie
  • Ensure your QR code or barcode is visible on your device when boarding.
  • If you booked for multiple passengers, you can transfer tickets via your booking confirmation email. Select “Transfer Ticket” and enter their email address.

Service & Seat Allocation

  • Your bus ticket is only valid for the departure time and location listed on your booking.
  • Seats are guaranteed only for the service specified on your ticket.
  • If you miss your outbound service, we’ll do our best to accommodate you on the next available bus, but priority will be given to passengers booked on that service.
  • Please arrive early, as buses cannot wait for latecomers.

Cancellations & Amendments

  • A €5 per ticket administration fee applies to all cancellations.
  • Cancellations can only be processed up to 7 days prior to the event.
  • To request a cancellation, email orders@marathoncoaches.ie with your booking reference and confirmation that you wish to proceed.
  • Processing may take up to 72 hours due to high email volumes.
  • We are unable to change departure times internally; to change your time, you must cancel and rebook (subject to availability).

Lost Property

  • All property is carried at your own risk. Marathon Coaches accepts no liability for lost, damaged, or misplaced items.
  • Lost property will be logged five working days after an event.
  • If you have lost an item, email orders@marathoncoaches.ie with a detailed description.

Alcohol Policy

  • In line with Irish traffic laws, no alcohol is permitted in the passenger cabin of any Marathon coach.
  • Alcohol may be stored in the hold for transport to festivals where permitted.
  • Checks will be in place at bus stops to ensure compliance.

Accessibility

  • If you are a wheelchair user, please contact orders@marathoncoaches.ie before booking so we can coordinate a suitable pick-up time and accessible vehicle.

Children

  • All passengers must have a valid ticket.
  • Passengers under 16 must be accompanied by an adult.
  • Marathon is not responsible for unaccompanied minors on any service.

Pricing

  • Unless otherwise stated, ticket prices are the same for adults and children.
  • We strongly recommend booking in advance to secure early bird rates and guarantee your seat, as services may sell out.

Toilets

  • There are no toilets on board our coaches. Please use washroom facilities before boarding.