FAQ
Frequently Asked Questions
Have questions about our services? You’re in the right place! We’ve compiled a list of the most common queries to provide you with quick and clear answers.
If you don’t see the answer you’re looking for, feel free to reach out to us directly – we’re always happy to help.
Do I need to print out my bus ticket?
You do not need to print your bus ticket. When you book your ticket make sure to download your bus ticket to your mobile device so it can be scanned at the bus stop and exchanged for a wrist band.
You will have received your Bus E-tickets from orders@marathoncoaches.ie. Please ensure you download your tickets and have them in either:
iPhone:Saved to your apple Wallet
Android:Saved as a PDF
Please ensure to have the barcode/QR present on your mobile device and saved ticket ready to scan when you reach the bus stop.
If you have booked for more than one person you transfer them their tickets so that they can store them on their own portable devices by clicking the booking link on your confirmation, email you received. Click Transfer Ticket and enter their email address.
I have a bus ticket booked but I want to change the time?
Due to the demand of the event, our bus services are very busy. We ask all patrons to adhere to the bus time selected at the time of booking. We are unable to guarantee a seat on a service other than what is listed on your ticket.
We are unable to change your times internally, the only alternative would be for us to cancel your original booking and for you to re-book an available time.
Please note there is a cancellation charge of €5 per bus ticket applicable for any cancellations issued. If you would like to proceed with this option, please email us at orders@marathoncoaches.iewith your booking reference number and explicit confirmation that you are happy to proceed with cancelling your bus ticket at a fee of €5 per bus ticket.
Due to the large volume of emails received, this process could take up to 72 hours from receiving your confirmation of cancellation. Please note, you can only avail of a cancelation/refund up-to 7 days prior to the event.
I need to cancel my bus ticket, how can I do this?
Please note there is a cancellation charge of €5 per bus ticket applicable for any cancellations issued.
If you would like to proceed with this option, please email us at orders@marathoncoaches.iewith your booking reference number and explicit confirmation that you are happy to proceed with cancelling your bus ticket at a fee of €5 per bus ticket.
Due to the large volume of emails received, this process could take up to 72 hours from receiving your confirmation of cancellation. Please note, you can only avail of a cancelation/refund up-to 7 days prior to the event.
Lost Property?
All property is carried on our bus services at your own risk.
Marathon Coaches excepts no liability for lost, damaged or misplaced items.
Lost property will be logged 5 working days after an event. If you have lost property and want to enquire if it has been found, please email orders@marathoncoaches.ie.
Can I drink alcohol on the bus?
In line with traffic laws, no alcohol is permitted on any Marathon Group Bus Services. There will be checks in place at the bus stop to ensure this bylaw is adhered to.
You can store your alcohol in the hold of the coach en route to the festival. No alcohol is permitted in the cabin of the coach.
